SEARCH OUR PRODUCTS:
Natural Beads
Shell Beads
Wood Beads
Coco Beads
Seed & Nut Beads
Horn Beads
Bone Beads
Freshwater Pearl Beads
Gemstone Beads
Limestone Coral Beads
Natural Pendants
Shell Pendants
Wood Pendants
Coco Pendants
Horn Pendants
Bone Pendants
Electroplated & Inlaid Pendants
Metal Beads
925 Sterling Silver Beads
14K Gold Filled Beads
Brass & Silver Plated Beads
Metal Cast Beads
Copper Beads
Bali Silver Beads
Thai Silver Beads
Metal Pendants & Charms
925 Sterling Silver Pendants & Charms
Thai Silver Pendants
Metal Cast Pendant Charms
Jewelry Findings
Silver Filled
925 Sterling Silver
14K Gold Filled
Silver & Gold Plated
Copper & Bali
Horn
Rubber Ear Nuts
Chains
Bali Silver
Indonesian Glass Beads
Recycled Glass Beads
Lampwork Glass Beads
Furnace Glass Beads
Swarovski Crystal Beads
Recycled Paper Beads
Amber Resin Beads
Earring Components
Bangles & Bracelets
Jewelry Making Tools & Supplies
[ Home » Frequently Asked Questions and Information ]

Frequently Asked Questions and Information





































We are a wholesale bead company specializing in a wide range of unique, top-quality, hand crafted beads imported directly from the Philippines, Indonesia, China, Bali, Thailand & throughout the world. Our emphasis is on natural beads, beading accessories & supplies. Many of our selections are handmade from indigenous materials which have been expertly transformed into beautiful beads. We have very competitive prices and a wide selection of unique products.

Beads and Pieces
63830 Clausen Drive, Suite 201
Bend, Oregon 97701
Tel: (800)65-BEADS or (541)318-4558
Fax: (541)388-7331
sales@beadsandpieces.com

We have a booth annually at the Tucson Gem and Mineral Show
View Tucson Show Listing

We deliver superior customer service, top-quality products and very competitive prices
View some of our customer feedback

We take pride in our customers' satisfaction
If you have any comments, please let us know

TOP OF PAGE


We have taken all necessary precautions and security measures to protect your personal information. For a safe and secure transaction, your credit card information is transmitted
using Secure Sockets Layer (SSL), issued by VeriSign.

We will not sell or distribute the information you give to us at any time.

Yahoo! store hosts our store pages, ordering system, and data. We take seriously the issue of safeguarding your privacy online. Every transaction is encrypted for your protection.

Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.

This website can safely and securely process your order.
If however, you wish to place an order by phone, please call (800)65-BEADS or (541)318-4558 from 6:00 AM to 3:00PM PST, Mondays thru Fridays; or email our sales department.

TOP OF PAGE

Promotional Free Freight within the continental US with a $40 minimum order.
Get free shipping on your order. Just order $40 worth of product and select Free Freight w/ $40 minimum as your shipping method. Well pay the freight!
Free Shipping for Hawaii & Alaska with a $75 minimum order.

Free freight promotion available for a limited time only. Beads and Pieces reserves the right to pick the carrier when paying the freight.

Shipping charges are available upon checkout. For orders not taking advantage of the free freight promotion, charges are based on actual rates supplied by carrier and calculated weight of the order. UPS does not ship to P.O. Boxes, if you request UPS shipping to a P.O. Box, we will automatically send your package via U.S.P.S. (U.S. Post office).

Your package will usually ship within 1-2 business days upon placing your order. Expedited orders with shipping method Next Day Air or 2nd Day Air has to be placed before 12 noon Pacific Standard time for it to ship the same day. Our couriers pick up between 1:00 to 2:00 pm daily.

  • UPS 3 day service is not available for Hawaii, Alaska and Puerto Rico.
  • U.S.P.S. Priority is shipped without insurance at the buyer's risk.
  • COD for UPS with an additional $10.00 charged for (domestic) orders.
View how long it will take to receive your package via UPS Ground (48 contiguous USA states):
UPS Ground Delivery Time Map

TOP OF PAGE

If you wish to know about shipping charges or alternatives to the shipping method you selected, please specify in the "COMMENTS" section of the order form upon checkout. We will contact you before shipping out your package.

All duty & customs charges must be paid by the buyer. Shipping charged will be actual charges. Unfortunately, we cannot accept C.O.D for International Orders. For orders over $400 we will allow trackable shipping options only. USPS first class and priority mail are not trackable.



SHIPPING OPTIONS:
USPS - when shipping Priority Mail we will try to ship via flat rate boxes when volume allows, giving you a less expensive shipping option.
  • 1st class mail for packages 13oz or less (available for Canada only)
  • Priority Mail International
  • Express Mail Services International


UPS
  • Standard (available for Canada and Mexico only)
  • World Wide Expedited
  • World Wide Express


Fed-Ex
  • International Priority
  • International Economy



CANADIAN CUSTOMERS: - please be aware that your government may apply a duty charge to your shipment. U.S.P.S is less expensive than UPS but is not trackable once the shipment leaves the US. For UPS (trackable) shipping and duty charges, you may call (800)263-8125 for information.

TOP OF PAGE

Our beads are measured in millimeter (mm) dimensions: (25.4 millimeters is the equivalent of 1 inch)

GAUGEMILLIMETERINCH
28 G 0.32 mm  1/64" (.013)
26 G 0.41 mm  1/64" (.016)
24 G 0.5  mm  1/64" (.020)
22 G 0.64 mm  1/32" (.025)
20 G 0.8  mm  1/32" (.0313)
18 G 1.0  mm  3/64" (.040)
16 G 1.2  mm  3/64" (.046)
14 G 1.6  mm  1/16" (.0625)
12 G 2.0  mm  5/64" (.0787)
10 G 2.5  mm  3/32" (.094)
 8 G 3.2  mm  1/8" (.125)
 6 G 4    mm  5/32" (.1575)
 4 G 5    mm13/64" (.1969)
 2 G 6.5  mm  1/4" (.250)
 0 G 8.0  mm  5/16" (.3150)
 0 G10.0  mm25/64" (.3937)
11.9  mm11/32" (.4688)
12.7  mm  1/2" (.500)


CLICK HERE for printable bead size chart to get the actual bead sizes



TOP OF PAGE

Satisfaction Guaranteed!

We accept returns within 10 days after you have received your order for a full refund. However, original shipping charges are non-refundable.

CHAINS AND OTHER ITEMS CUT TO YOUR SPECIFICATION MAY NOT BE RETURNED.

Returns after 10 days maybe allowed if in original condition with 15% restocking fee.

A Return & Exchange form is enclosed with every package. Click here for a printable return and exchange form.

You do not need to call for an Authorization number. Just fill out the form completely. Required fields (*) are to be filled completely for us to process your request. Enclose this form with the
item(s) you are returning.

TOP OF PAGE

Volume discounts will be automatically calculated and subtracted from the order depending on the order size. Order size does not include any shipping or taxes.

Volume discounts can not be combined with any other discount offers, nor applied to sale items unless otherwise specified.

ORDER SIZE:PERCENT DISCOUNT:
   $ 500.00 —    999.9910%
$ 1,000.00 — 2,499.9915%
$ 2,500.00 — 4,999.9920%
$ 5,000.00 —     UP     25%

Volume discounts cannot be combined with quantity discounts (when the discount is applied to individual prices). Volume discounts and other special discount offers do not apply to Thai Silver, Bali Sterling Silver, Sterling Silver Beads, Gold Beads, Findings, Cord & Wire, Tools and accessories.

TOP OF PAGE

All of our online prices are wholesale. We have no minimum order. We offer volume discounts for customers ordering large quantities of merchandise.

TOP OF PAGE



Beads and Pieces does all in our power to ensure that Custom Orders are of the highest quality. Custom Orders by their nature run the risk of not being built exactly as the customer may desire. Many times this is due to lack of adequate detailed description of what is desired. All of our custom beads and other services are hand made. Variations in sizes, colors, shapes occur due to the nature of our business. We use many natural materials and these materials may vary in consistency.

To read and download the full special order policy form, Download Now >>.

TOP OF PAGE

We do our best to ensure all items available for purchase online are currently in stock. If you are unable to locate an item online, it is probably out of stock. Out of stock items are usually available within 2-4 weeks.

In the chance you order an item which is out of stock, you will not be billed for it. It will be canceled unless you check the box next to "Ship out of stock items when available" during our online check out process. If you select that option, we will ship the item when it is back in stock. Items are charged for when they are ready to ship. Ship cost is FREE for all back orders within the United States, unless an expedited ship method is requested.

TOP OF PAGE

If you are searching by part number:

Please do NOT insert spaces in part numbers.

Insert a "-" (dash) in place of a "/" (slash).

TOP OF PAGE

All photographs and text on this web site are the property of Beads and Pieces. You must request permission before using any illustrations or text. Commercial use of our photographs / illustrations is prohibited.

TOP OF PAGE

Feedback from our customers - See comments & suggestions from our valued customers.
Liz Swan, CA
I shop with many online bead and jewelry supply merchants, so I can say with confidence that BeadsandPieces is totally THE BEST! I was amazed to see that they're now selling my favorite item for much LESS than the last time I bought from them, which was already far below the price of any other merchant. Their quality is EXCELLENT, descriptions are accurate, and shipping is very fast. I'm so glad I found BeadsandPieces!
Carmen Flynn, GA
I've been buying from Beads and Pieces for a few years now and am always happy with my orders. At one time I had contacted customer service for some questions on a silver order and they were very kind and helpful. The care and concern to get me what I needed was above and beyond. I am confident my issues will be addressed and resolved if there ever is any problem with an order.
TOP OF PAGE

Beads and Pieces
63830 Clausen Drive, Suite 201
Bend, Oregon 97701
Tel: (800)65-BEADS or (541)318-4558
Fax: (541)388-7331
sales@beadsandpieces.com

All prices are subject to change without notice..

TOP OF PAGE


<< HomeStart shopping here >>
Beads and Pieces Customer Service 
 
     
McAfee Secure sites help keep you safe from identity theft, credit card fraud, spam, spyware, viruses, and online scams Beads and Pieces is upfront We accept payments through all major credit cards & PayPal